11:00-11:45 AM

Home Care State of the Union: 2026 and Beyond

Join an interactive and insightful discussion on the current landscape and future direction of the industry. Featuring voices from both local and national associations, this session will explore the most pressing challenges facing the sector, from workforce shortages and regulatory changes to financial pressures and innovation needs.

Participants will gain perspective on what’s happening now, what’s coming in 2026, and how agencies can prepare strategically. This is your opportunity to engage directly with industry leaders, share feedback, and be part of the conversation shaping the future of home care.

12:00-12:30 PM

Understanding the CMS GUIDE Model & Respite Care Opportunities

Dive into the CMS GUIDE model and discover how it’s reshaping care for individuals with dementia and their caregivers. This session, led by the team at Emerest Health, will provide a practical overview of the model, with a focus on the integrated respite care services that are central to its success.

Learn how your organization can get involved, what participation looks like, and how this innovative program can support families while expanding your service offerings. A must-attend for providers exploring new ways to make an impact in dementia care.

1:30-2:15 PM

AI & EMRs: Now and the Future

Join the leading platforms as they explore how artificial intelligence is shaping the home care software landscape. From tools already in use to innovations on the horizon, this session offers an inside look at how AI is being integrated to improve efficiency, accuracy, and care coordination.

Hear directly from the teams behind the technology about what’s in the pipeline, how they’re thinking about the future, and what agencies can expect in the coming years. Whether you're tech-savvy or just AI-curious, this discussion will help you better understand how the systems you use every day are evolving.

2:30-3:00 PM

Live Demo: RobotEL’s robotic telehealth solution

Get an up-close look at RobotEL, an autonomous robot designed to bring medical teams directly to the bedside. Equipped with advanced medical devices, RobotEL enhances diagnostic accuracy, integrates with EMRs for streamlined workflows, and frees staff for higher-level patient care. 

In this live product demonstration, explore how robotic telehealth can be extended into home care, connecting patients with primary care and specialists without leaving home, preventing hospitalizations through early interventions, and keeping patients safer with continuous monitoring.

3:00-3:30 PM

AI in Action: Transforming Home Care with Smart Technology 

Join us for a live demonstration of real-world AI tools already streamlining operations for home care agencies. This session showcases AI-powered agents designed to handle calls, documents, reports, and compliance tasks, thus reducing human error, cutting costs, and boosting operational efficiency.

From automated caregiver scheduling to intelligent document analysis and real-time reporting, see how AI is transforming workflows across intake, payroll, compliance, and more. Learn how these technologies help agencies run leaner, smarter, and more profitably, without sacrificing care quality.

3:45-4:45 PM

Lead with Impact, A Dale Carnegie Leadership Workshop

Join this dynamic, interactive workshop led by the world renowned Dale Carnegie Institute. Grounded in the timeless principles of Dale Carnegie, this session is designed to strengthen leadership across all levels of your organization

Whether you're an owner or executive, this workshop will help sharpen the interpersonal skills that define impactful leaders. Prepare to engage, practice, and walk away with strategies you can use immediately to lead more effectively in today’s fast-paced home care environment.

10:30-11:30 AM

Workshop: Identify and Overcome Bottlenecking

Many Leaders have a Bottlenecking Behaviors that stunts growth, keeping them from creating a Culture of Delegation and making their most impactful contribution.

In this session, you will:

1. Identify Your Bottleneck Behavior Type™: Discover how your unique defensive habits, while initially protective, may be hindering business growth and leadership potential.

2. Recognize Limiting Behaviors: Learn to pinpoint common behaviors that stunt organizational progress and understand the impact on your team and company.

3. Implement Actionable Strategies: Gain practical strategies to overcome these behaviors, empowering you to foster personal growth and drive your organization toward greater success.

11:45-12:30 PM

Live Demo: Enhancing Customer Satisfaction using AI

Discover an AI tool designed to revolutionize how home care agencies can measure and elevate service quality and boost efficiency. This live demonstration will showcase an AI call agent in action, meticulously checking in with caregivers and clients while precisely documenting interactions.

But the power doesn't stop there.The system continuously monitors all calls, whether human or AI, and automatically scores them based on tone, clarity, and customer service outcomes. Gain valuable insights into agent performance, pinpoint training opportunities, and foster continuous improvement through real-time analytics. 

1:30-2:15 PM

Navigating Change: Updates on NHTD & TBI Waiver Services

Join us for an in-depth presentation on the latest developments in the Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) Waiver programs. With significant changes underway, this session offers critical insights into how these updates will impact providers, participants, and the broader long-term care landscape.

This is a valuable opportunity to hear directly from state leadership, ask questions, and engage in meaningful dialogue about the future of waiver services in New York. Don’t miss the chance to stay informed and have your voice heard.

2:30-3:15 PM

WILC NHTD/TBI Waiver Provider Townhall

Join a Townhall meeting with the Westchester Independent Living Center (WILC) executive team for an interactive discussion on recent issues and updates within the Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) Waiver Programs. 

This forum offers a valuable opportunity for Waiver providers to network, share experiences, and stay informed about the latest developments in these crucial programs. This townhall is designed exclusively for existing NHTD and/or TBI Waiver providers.

3:30-4:30 PM

Traction in Action: An Introduction to EOS for Home Care Leaders

Explore how the Entrepreneurial Operating System (EOS) can bring clarity, alignment, and accountability to your home care business. This interactive session will introduce the core components of EOS, and how they apply specifically to the challenges and growth opportunities in the home care industry.

Whether you're a founder, executive, or team leader, learn how to strengthen your organization, gain control, and build a healthier, more scalable business with EOS principles in action.